This work is therapeutic and trauma-informed. Massage therapy supports wellbeing, but it is not a substitute for mental health care, medical treatment, or crisis services. Please continue any care you are receiving from licensed healthcare or mental health professionals. If you have concerns about whether massage is appropriate, consult your provider.

You have the right to:
• Ask questions at any time
• Request changes to pressure, techniques, or positioning
• Pause or end the session for any reason
• Decline any touch, area of the body, or method
Your comfort guides the session. You never owe an explanation.

Before we begin, we will discuss your goals, boundaries, and any past experiences that may influence how you receive touch. You may share as much or as little as you choose. Your therapist will check in during the session and adjust based on your preferences. Consent is ongoing and can be changed moment to moment.

Phoenix Nest Massage is a judgment-free space. We maintain professional, ethical boundaries at all times. Sexual comments, requests, or behavior are not tolerated and will result in the immediate end of the session with full payment due. Your therapist may stop a session if anything compromises safety or trust.

Please disclose any relevant health conditions—including pain, injuries, medical treatments, or trauma history that may affect positioning or comfort. We adjust sessions to support your unique needs. If you feel unwell or have symptoms that make massage unsafe, please reschedule.

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Please let me know if you are experiencing any of the following:

• Active infection, fever, or acute inflammation

• Recent surgery or unhealed surgical sites

• Blood clots, deep vein thrombosis, or unexplained swelling

• Fragile skin, active rashes, or open wounds

• Bone metastases or areas of known bone fragility

• Severe pain of unknown origin
   

If you are in active cancer treatment, have recently completed treatment, or are managing complex medical conditions, all work will be approached with additional care and may be adapted or limited based on your needs and medical guidance.

 To care for all clients respectfully:
• Cancellations or rescheduling require 24 hours’ notice
• Late arrivals may shorten the session
• No-shows or repeated late cancellations may result in full charges

Payment is due at the time of service unless other arrangements are in place. Gift cards are non-refundable but may be transferred.

Anything you share—verbally or in writing—is confidential. Your information is used only to support safe, appropriate care. Nothing is shared without your consent unless required by law.

These trauma-informed policies may be updated over time. The most current version will always appear on our website.